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General Information

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Mission Statement
It is the mission of the Sterling Park District to maintain and develop a creative, efficient, and responsive park, recreation, and natural resource system that provides quality leisure opportunities for the benefit of it's present and future citizens; contributes to the mental and physical well being of individuals and families; enhances aesthetics of our neighborhoods; and protects the social and economic health of our community.

Customer Satisfaction
Your satisfaction is our top priority. If you are not 100% satisfied with any of our parks, programs or facilities, please do not hesitate to let us know.

ADA Compliance
Should you or someone you know need support because of a disability to visit one of our parks or facilities, or to participate in one of our programs, please contact us so that we may be of assistance.

If you believe the Sterling Park District has treated you unfairly because of a disability, please contact us. The Sterling Park District Grievance Procedure is available online at www.sterlingparks.org.

Service animals that have been trained individually to perform tasks benefitting a person with a disability are allowed in Park District facilities and parks. All service animals must be under the control of the user. A facility manager or supervisor may remove a service animal that is not under the control of the user. The work of service animals must be related to the disability of the person with a disability. Power-driven personal assistance mobility devices (EPAMDs), whose users must be persons with a disability, are also allowed in Park District facilities. 

People who are deaf, hard of hearing, deaf-blind or speech-disabled TTY users are encouraged to contact the Sterling Park District through the Illinois Relay System by dialing 711.

Refund Policy
A full refund will be given for the following reasons:

  • If a program is cancelled for any reason.
  • If requested seven days prior to the start of the program.
  • Illness or injury (we reserve the right to request a doctor's note).  

Returned Checks
There will be a $25 fee assessed for all returned checks.

Photo Policy
Photos are periodically taken of participants in our programs or at our park locations and facilities. These photos may be used in any park district advertising materials, including but not limited to the following: brochures, pamphlets, flyers, television advertisements and website.

Behavior and Discipline Guidelines
A caring, positive approach will be taken regarding discipline.  Each participant is expected to:

  1. Treat all participants/patrons and staff with respect.
  2. Respect all equipment.
  3. Follow all rules so he/she will not place him/herself or others in a dangerous situation.

The purpose of discipline is to help a participant/patron develop self-control and learn to assume responsibility for his or her own actions.  The District will use positive statements and reinforcements to redirect negative behaviors.  Should a participant/patron need more than that, a “time-out” period or a suspension may be initiated.

The District will handle disruptive behavior in the following manner:

  1. The participant/patron or the parent/guardian will be informed of the specific disruptive behavior, what corrective action on their part must be taken and what the potential consequences will be.  
  2. An incident report will be completed and filed.If the behavior continues, the staff will inform the participant/patron or parent a second time.  An incident report will be completed and consequences will be initiated.
  3. If there is no change in behavior, the participant/patron will be dismissed from the class/program or facility; a refund will be issued for the remaining class days or membership.

Disruptive behavior is defined as any behavior that causes, or could lead to, personal injury of participant or others.  Examples:  hitting, kicking, throwing things, defying, running away, rude or obscene language, threats or any behavior that disrupts the facility or program.  Disruptive behavior, in the broad sense, is any behavior that takes an instructor away from the rest of the class for long periods of time, disturbs the normal operation of a facility or threatens staff/patrons.

Locker Room/ Restroom Policy
Children over the age of 2 will not be permitted i
n the locker rooms/restrooms of the opposite sex. Children must be prepared to change their clothing or walk through the locker room/restroom on their own, if necessary. When possible, the Sterling Park District recommends that a parent or adult chaperone of the same sex accompany the child through the locker room/restroom.*

*Duis Center Pool Locker Rooms – If this is not possible, then please seek the assistance of a Front Desk Attendant for entry to the pool through the glass doors near the diving well.

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